Return Policy
Return Policy
At Supplement Superstores, we stand behind the products we sell and want every customer to feel confident in their purchase. If you’re not satisfied with a product or the results you experienced, we offer a 100% Money-Back Guarantee to ensure you’re taken care of.
Eligible products may be returned for a full refund, excluding original shipping costs.
Once a return is approved and the product is received by Supplement Superstores, refunds will be issued to the original form of payment within 7 business days. Please allow an additional 3–5 business days for your bank or card issuer to process and display the credit.
Return Eligibility & Requirements
To qualify for a full refund:
Products must be returned within 30 days of the original purchase date.
Customers are responsible for return shipping costs on mailed returns.
Proof of purchase is required.
In-Store Returns
Products may also be returned in person at any Supplement Superstores retail location. In-store returns must be accompanied by the original receipt and completed within 30 days of purchase. Refunds for in-store returns will be processed according to the original payment method whenever possible.
We’re Here to Help
If you’re not getting the results you were hoping for, we encourage you to reach out before returning a product. Our team of experienced supplement specialists, certified trainers, and nutrition-focused staff are available free of charge to assist with product usage, dosage guidance, training recommendations, nutrition support, and goal planning. Simply stop by any S2 Retail Location, or email CustomerService@SupplementSuperstores.com and we can get you on the right path.
When you shop with Supplement Superstores, you’re not just purchasing a product — you’re gaining access to a team dedicated to helping you reach your goals.
*Supplement Superstores reserves the right to decline returns at its discretion. Any attempt to misuse or abuse this policy may result in a denied return and no refund being issued.